Privacybeleid
Last updated: 24 August 2026
TOP TAKTIL respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it, who we share it with, how long we keep it and the rights available to you when you visit toptaktil.com, place an order, contact us or otherwise use our services.
This policy applies to TOP TAKTIL's international online store, customer support, vehicle compatibility checks, installation assistance, warranty and returns services, marketing communications and related online activities.
1. Who We Are
TOP TAKTIL is an international retailer of Android automotive multimedia systems, CarPlay and Android Auto technology, vehicle cameras, connected accessories and related installation-support services.
For the purposes of applicable data-protection law, the organisation responsible for your personal information is:
Data controller: TOP TAKTIL, operated by Prime Atlas Trading Ltd
Website: https://toptaktil.com
Email: support@toptaktil.com
Postal address: [INSERT PRIME ATLAS TRADING LTD REGISTERED OR PRIVACY CONTACT ADDRESS]
In this policy, “TOP TAKTIL”, “we”, “us” and “our” refer to the data controller identified above. “You” and “your” refer to a website visitor, customer, prospective customer or other person whose information we process.
2. Personal Information We Collect
The information we collect depends on how you interact with us and which services you use. We may collect the following categories of personal information.
Identity and Contact Information
- Name
- Billing and delivery address
- Email address
- Telephone or WhatsApp number
- Account username and account preferences
Order and Transaction Information
- Products ordered, product variants and quantities
- Order number, dates, prices, currency and payment status
- Delivery method, tracking information and fulfilment location
- Returns, refunds, exchanges, warranty and after-sales records
- Discount, gift-card and promotional information
Payment Information
Payments are processed by Shopify and authorised payment providers such as Shopify Payments, Shop Pay, PayPal or another payment method displayed at checkout. We may receive limited transaction information, such as payment status, payment method, billing details and fraud-screening results. We do not directly store your complete payment-card number or card security code.
Vehicle and Compatibility Information
Because many TOP TAKTIL products are designed for specific vehicles, we may collect information needed to identify the correct version, including:
- Vehicle make, model, production year and trim
- Original radio, multimedia or navigation-system version
- Factory amplifier, camera, parking sensor or steering-control information
- Photographs or videos of the dashboard, original screen, connectors or installation
- Vehicle Identification Number or registration information where genuinely necessary
- Technical settings, error messages and diagnostic information
Please avoid including people, identity documents, home addresses, licence plates or other unrelated personal information in vehicle photographs or videos unless we specifically request it and it is necessary.
Communications and Support Information
- Emails, live-chat messages, contact-form submissions and WhatsApp messages
- Call notes and customer-service history
- Photographs, videos and documents supplied for technical support
- Installation, compatibility, delivery, return and warranty correspondence
- Survey responses, product reviews and feedback
Technical and Usage Information
- IP address and approximate location derived from it
- Browser, device, operating system and language
- Cookie identifiers and similar online identifiers
- Pages viewed, links selected, searches, basket activity and checkout events
- Referral source, campaign and advertising-interaction information
- Website performance, error, security and fraud-prevention logs
Marketing and Preference Information
- Email, SMS and advertising preferences
- Cookie and consent choices
- Product, vehicle and content interests inferred from your interactions
- Responses to promotions and marketing campaigns
We do not intentionally collect sensitive or special-category information, such as health, biometric, religious or political information, through our normal retail services. Please do not provide this information unless it is genuinely necessary and we have specifically requested it.
3. How We Collect Personal Information
We collect personal information:
- Directly from you when you browse, order, create an account or contact us
- Automatically through cookies, pixels, server logs and similar technologies
- From Shopify, payment providers, carriers and logistics partners
- From installers, service centres or technical partners involved in your request
- From advertising, analytics, social-media and communications providers
- From another person who places an order or requests support on your behalf
- From publicly available sources where permitted by law
4. How and Why We Use Personal Information
We may use personal information to:
- Provide and operate our website and online store
- Create and manage customer accounts
- Process payments, orders, deliveries, returns, exchanges and refunds
- Verify vehicle compatibility and supply the correct product configuration
- Provide installation, technical, warranty and after-sales support
- Communicate about orders, support cases and service updates
- Detect fraud, abuse, security incidents and unlawful activity
- Improve our products, website, customer service and international fulfilment
- Measure website performance and understand how customers use our services
- Send marketing where permitted and manage advertising campaigns
- Personalise products, content, currency, language and regional experiences
- Establish, exercise or defend legal claims
- Meet tax, accounting, consumer-protection and other legal obligations
5. Our Legal Bases for Processing
Where the United Kingdom GDPR, European Union GDPR or a similar law applies, we rely on one or more of the following legal bases.
Performance of a Contract
We process information needed to provide products and services you request, including checkout, payment, vehicle compatibility, delivery, returns, refunds, warranty and customer support.
Legal Obligation
We process information where necessary to comply with tax, accounting, consumer-protection, product-safety, fraud-prevention, court, regulatory and other legal requirements.
Legitimate Interests
Where permitted, we process information for legitimate business interests, including securing our services, preventing fraud, managing customer relationships, improving operations, protecting legal rights and carrying out proportionate business analytics. We use this basis only where our interests are not overridden by your rights and freedoms.
Consent
We rely on consent where required, including for certain email or SMS marketing, non-essential cookies, analytics and personalised advertising. You may withdraw consent at any time without affecting processing carried out before withdrawal.
Legal Claims and Other Lawful Grounds
We may process information where necessary to establish, exercise or defend legal claims, protect vital interests or rely on another lawful ground recognised in your jurisdiction.
6. Vehicle Compatibility and Technical Support
TOP TAKTIL may request vehicle information, dashboard photographs, connector photographs, videos, serial numbers or diagnostic information before dispatch or during technical support. We use this information to:
- Identify the correct product, frame, harness and software configuration
- Reduce incorrect orders and unnecessary returns
- Provide installation and troubleshooting guidance
- Assess warranty, compatibility and product-fault claims
- Improve product documentation and support quality
Compatibility information may be shared with a relevant supplier, technical specialist, installer or service centre only when reasonably necessary to answer your request or provide the contracted service.
7. Cookies and Similar Technologies
Our website uses cookies, pixels, local storage and similar technologies. These technologies may be placed by TOP TAKTIL, Shopify or approved service providers.
Strictly Necessary Technologies
These support essential functions such as security, basket contents, checkout, customer accounts, payment, language, currency and privacy preferences. They cannot always be disabled without affecting the website's operation.
Functional Technologies
These remember preferences and provide enhanced features such as chat, localisation and a more personalised website experience.
Analytics Technologies
These help us understand visits, traffic sources, website performance and how customers interact with pages and products. We may use Shopify analytics and Google Analytics for these purposes.
Advertising Technologies
With consent where required, advertising technologies may help us measure campaigns, build audiences and display more relevant advertising. These may include Google, Meta and TikTok technologies.
You can manage non-essential cookies through the cookie banner or customer privacy controls displayed on our website. You can also change browser settings, although blocking some technologies may affect website functions.
Consent choices are regional and may vary according to applicable law. Where legally required and technically supported, we also recognise qualifying opt-out preference signals such as Global Privacy Control.
8. Marketing Communications
Where permitted by law, we may send information about TOP TAKTIL products, offers, guides and services by email, SMS or similar communications.
You may unsubscribe at any time by selecting the unsubscribe link in a message or contacting support@toptaktil.com. Transactional messages about orders, payments, delivery, returns, security or support may still be sent because they are necessary to provide the service.
After you unsubscribe, we may retain a limited suppression record to ensure that we respect your preference.
9. Personalised Advertising and Data Sharing Choices
We do not sell personal information to third parties in exchange for money. However, disclosures to advertising and analytics partners through cookies or pixels may be treated as a “sale”, “sharing” or use for targeted advertising under certain United States privacy laws.
Where applicable, you can opt out through our cookie or customer privacy controls. You may also use platform-level advertising settings provided by Google, Meta, TikTok or your device.
10. How We Share Personal Information
We share personal information only where reasonably necessary for the purposes described in this policy. Recipients may include:
Shopify and E-commerce Providers
Our store is hosted by Shopify, which processes customer, order, website and technical information needed to provide the e-commerce platform, checkout, accounts, analytics, security and related services.
Payment Providers
Shopify Payments, Shop Pay, PayPal, banks, card networks and other selected payment providers process payments, refunds and fraud checks.
Logistics, Delivery and Returns Partners
TOP TAKTIL operates through an international network that includes 78 logistics centres and 25 strategically located warehouses worldwide. We may share the information needed to prepare, dispatch, deliver, track, collect or return your order with the appropriate warehouse, fulfilment centre, carrier, customs broker or returns facility.
Technical, Installation and Warranty Partners
We may share relevant order, vehicle and support information with authorised installers, garages, technicians, suppliers, manufacturers or service centres where necessary to verify compatibility, support installation or resolve a warranty or technical case.
Communications Providers
We may use email, live-chat, customer-support and messaging providers, including Tidio and WhatsApp. If you contact us through WhatsApp or another third-party service, that provider processes information under its own privacy terms.
Analytics and Advertising Partners
Subject to consent and applicable law, we may share online identifiers and interaction information with providers such as Google, Meta and TikTok for analytics, campaign measurement and advertising.
Professional Advisers and Authorities
We may share information with accountants, auditors, insurers, legal advisers, tax authorities, regulators, courts, law-enforcement bodies and other competent authorities where necessary or legally required.
Corporate Transactions
Information may be disclosed as part of a merger, acquisition, financing, restructuring, insolvency, sale of assets or transfer of the business, subject to appropriate confidentiality and legal protections.
We require service providers to use personal information only for authorised purposes and to protect it appropriately, subject to their role and applicable law.
11. International Data Transfers
TOP TAKTIL serves customers internationally and works with global technology, payment, logistics, advertising and support providers. Your personal information may therefore be processed in countries outside the country in which you live, including countries that may have different data-protection laws.
Where required, we use recognised transfer mechanisms and safeguards, which may include adequacy decisions, standard contractual clauses, the UK International Data Transfer Addendum, approved certification frameworks or another lawful transfer mechanism.
You may contact us for more information about the safeguards relevant to your personal information.
12. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining warranty and support records, resolving disputes and meeting legal obligations.
Our retention periods generally include:
- Orders, payments, invoices and tax records: normally up to six years from the end of the relevant financial period, or longer where law, an audit or a legal claim requires it.
- Customer accounts: while the account is active and for a reasonable period afterwards, subject to legal and security requirements.
- Compatibility, support and warranty records: for the life of the order, warranty or support case and for a reasonable period afterwards.
- Diagnostic photographs and videos: only for as long as needed to verify compatibility or resolve the support, return or warranty case; generally no longer than 24 months after case closure unless a dispute, legal obligation or continuing warranty need requires longer retention.
- Marketing information: until consent is withdrawn, you unsubscribe or the information is no longer useful, with a limited suppression record retained where needed to honour your choice.
- Cookie, analytics and security information: according to the relevant cookie, platform or security setting and no longer than reasonably necessary.
When information is no longer required, we delete, anonymise or securely isolate it in accordance with our technical and legal obligations. Residual copies may remain temporarily in protected backups until they are overwritten.
13. How We Protect Personal Information
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse. Measures may include encrypted connections, access controls, authentication, restricted staff access, secure payment providers, monitoring and service-provider safeguards.
No internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should contact us if you believe your account or personal information has been compromised.
Where required by law, we will assess personal-data incidents and notify affected individuals and relevant authorities.
14. Your Privacy Rights
Depending on your location and subject to legal conditions and exceptions, you may have the right to:
- Be informed about how your personal information is used
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information
- Request restriction of processing
- Object to processing based on legitimate interests or direct marketing
- Receive certain information in a portable format
- Withdraw consent at any time where processing is based on consent
- Opt out of certain sales, sharing or targeted advertising where applicable
- Request review of certain automated decisions where applicable
- Complain to a competent data-protection authority
To exercise a privacy right, email support@toptaktil.com with the subject line Privacy Request. Describe the request and identify the email address or order concerned.
We may request information reasonably necessary to verify your identity and protect your account. An authorised agent may submit a request where permitted, but we may require proof of authority and direct identity verification.
We will respond within the period required by applicable law. Some information may be retained or a request may be limited where a legal exception applies, including tax records, fraud prevention, freedom of expression, legal claims or the rights of another person.
You will not be discriminated against for exercising a privacy right. Where applicable law provides a right of appeal, you may appeal our decision by replying to our response and clearly stating that you wish to appeal.
15. United Kingdom and European Privacy Rights
If United Kingdom or European data-protection law applies, you may exercise the rights described above and may object at any time to direct marketing, including related profiling.
You also have the right to complain to the supervisory authority in the country where you live, work or believe an infringement occurred.
In the United Kingdom, you may contact the Information Commissioner's Office .
We encourage you to contact TOP TAKTIL first so that we have an opportunity to address your concern.
16. United States State Privacy Rights
Residents of certain United States states may have rights to know, access, correct, delete or obtain a copy of personal information and to opt out of its sale, sharing or use for targeted advertising. Some residents may also have a right to limit certain uses of sensitive personal information and appeal a refused request.
TOP TAKTIL does not sell personal information for money. Where advertising disclosures are legally treated as a sale, sharing or targeted advertising, eligible users can opt out through the customer privacy or cookie controls on our website or by contacting us.
We will honour qualifying browser-based opt-out preference signals where required and technically supported.
17. Rights in Canada, Australia, New Zealand and Other Countries
Customers in Canada, Australia, New Zealand and other countries may have rights to access or correct personal information and to raise a privacy complaint, subject to local law. Additional deletion, portability, objection or consent rights may also apply.
Contact support@toptaktil.com and we will handle your request under the law applicable to your relationship with us.
18. Children's Privacy
TOP TAKTIL products and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, contact us so that we can investigate and delete it where appropriate.
19. Fraud Prevention and Automated Tools
Shopify, payment providers and TOP TAKTIL may use automated tools to identify suspicious orders, protect accounts and prevent fraud. These tools may evaluate factors such as device information, IP address, transaction patterns, address consistency and payment risk indicators.
Where a decision produces a significant legal effect and applicable law provides a right to human review, you may contact us to request further information or review.
20. Third-Party Websites and Services
Our website may link to third-party websites, social-media platforms, video services, payment services or applications. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.
21. Changes to This Privacy Policy
We may update this policy to reflect changes in our services, providers, technology, business operations or legal obligations. The latest version will be published on this page with an updated date.
If a change materially affects how we use personal information, we will provide additional notice or obtain consent where required by law.
22. Contact Us
For questions, complaints or requests concerning this Privacy Policy or your personal information, contact:
TOP TAKTIL Privacy Team
Operated by Prime Atlas Trading Ltd
Email: support@toptaktil.com
Website: https://toptaktil.com
Postal address: 69 Vallance Road London Tower Hamlets England E1 5BS United Kingdom