Terugbetalingsbeleid
Last updated: 24 August 2026
At TOP TAKTIL, we want you to order with confidence. This Return and Refund Policy explains how cancellations, returns, exchanges, faulty-product claims and refunds are handled for orders placed through our online store.
Our international network includes 78 logistics centres and 25 strategically located warehouses worldwide. Returns are coordinated through the most appropriate available centre for your order, product and location.
Important: Always contact TOP TAKTIL before sending a product back. The correct return location may be different from the address shown on your parcel. Unauthorised returns may be delayed or sent to the wrong facility.
Policy Summary
- 30-day return-request window for eligible products
- 2-year TOP TAKTIL commercial warranty
- Vehicle compatibility verification before dispatch where required
- Dedicated international returns coordination
- Repair, replacement or refund support for confirmed faults
- Installation assistance available before and after purchase
These benefits do not replace or restrict any mandatory consumer rights that apply in your country or region.
1. Your Right to Cancel or Change Your Mind
You may request a return for an eligible product within 30 calendar days after the date on which you, or a person nominated by you, receives the product.
For consumers in the United Kingdom, European Union and other jurisdictions with a statutory cooling-off period, this 30-day commercial return window is intended to provide at least the protection required by applicable law. It does not reduce any longer or stronger legal right available to you.
To exercise your right to cancel, send us a clear statement by email before the applicable deadline. Please include your order number and the product you wish to return. You do not need to provide a reason when exercising a statutory right to cancel.
After notifying us, return the product without undue delay and within the period required by applicable law or stated in our return authorisation.
2. Return Eligibility
For a change-of-mind return, please take reasonable care of the product and return:
- The correct product supplied with your order
- All cables, harnesses, adaptors, antennas, cameras, brackets and accessories
- Any manuals, gifts and promotional items supplied with the product
- The original packaging where reasonably possible
- The product securely packed to prevent damage in transit
You may inspect a product as you would reasonably be permitted to do in a physical shop. Where permitted by law, we may reduce a refund to reflect a loss in value caused by handling beyond what is reasonably necessary to establish the product's nature, characteristics and operation.
Missing accessories, damaged connectors, cut cables, adhesive residue, scratched displays, removed serial labels, incomplete packaging or other avoidable damage may affect the refund amount where permitted by law.
3. Products Requiring Installation
Many TOP TAKTIL products are vehicle-specific electronic systems that require careful installation. This includes Android head units, CarPlay and Android Auto retrofit modules, cameras, dashcams, climate-control displays, wiring harnesses and connected accessories.
Installing a product does not remove rights that cannot legally be excluded. However, installation may constitute handling beyond what is necessary to inspect the product. Where permitted by law, a deduction may be made for any resulting loss in value.
A change-of-mind return under our voluntary 30-day policy may be declined if the product has been materially altered, damaged or cannot be safely resold because of installation, except where mandatory consumer law provides otherwise.
Examples of installation-related damage not covered as a product fault include:
- Cut, spliced, burnt, crushed or incorrectly connected wiring
- Damage caused by incorrect voltage, polarity, grounding or short circuits
- Broken ports, clips, plugs, frames or mounting points
- Water, impact, heat or physical damage after delivery
- Unauthorised internal modification or repair
- Software or firmware changes not approved by TOP TAKTIL
- Damage caused by installation contrary to the supplied instructions
We strongly recommend checking compatibility and testing essential functions before permanently modifying the dashboard, cutting any cable or completing final installation.
4. Vehicle Compatibility
Before dispatch, TOP TAKTIL may ask you to confirm your vehicle make, model, production year, dashboard, original multimedia system, connectors, factory amplifier, cameras or parking functions.
If we supply an incompatible version despite receiving complete and accurate vehicle information requested by us, contact our support team. We will arrange an appropriate solution, which may include the correct cable, adaptor, replacement product or return at no additional return cost to you.
If incorrect, incomplete or misleading vehicle information was supplied, the return may be treated as a change-of-mind return and the customer may be responsible for the return cost, where permitted by law.
5. Products That May Not Qualify for a Voluntary Change-of-Mind Return
The following may be excluded from our voluntary 30-day return policy where permitted by law:
- Products made to your specifications or clearly personalised for you
- Special-order products disclosed as non-returnable before purchase
- Digital content supplied immediately with your prior consent where the right to cancel has legally ended
- Gift cards
- Products not purchased directly from the TOP TAKTIL online store
- Products materially altered, misused or damaged after delivery
- Products returned with a missing, altered or unreadable serial number
This section does not exclude claims for products that are faulty, misdescribed or otherwise protected by mandatory consumer law.
6. Faulty, Damaged or Incorrect Products
If your product arrives damaged, is not the item ordered or appears faulty, contact us as soon as reasonably possible at support@toptaktil.com.
Please provide:
- Your order number
- A clear description of the issue
- Photographs of the product, packaging and shipping label where relevant
- A short video showing the fault where this can be done safely
- Vehicle and installation details where relevant
- Any error message or troubleshooting steps already completed
We may provide remote troubleshooting or request diagnostic information to distinguish a product fault from a connection, settings, compatibility or installation issue. This process does not limit any mandatory legal right.
If a fault, dispatch error or transit damage is confirmed, TOP TAKTIL will provide an appropriate remedy in accordance with applicable law. This may include repair, replacement, missing parts, a price reduction or a refund.
Where TOP TAKTIL is responsible for the return, we will provide a return label, arrange collection or reimburse reasonable authorised return costs. Do not purchase an expensive return service without our prior approval unless applicable law allows you to do so.
7. TOP TAKTIL 2-Year Warranty
Eligible TOP TAKTIL products include a two-year commercial warranty from the date of delivery, unless a different warranty period is clearly stated on the product page or required by applicable law.
The warranty covers confirmed manufacturing defects arising during normal, intended use. Depending on the circumstances, the available remedy may be technical assistance, repair, replacement, replacement parts or another appropriate solution.
The commercial warranty does not normally cover:
- Normal wear and tear
- Accidental, cosmetic, impact or liquid damage
- Damage caused by incorrect or unauthorised installation
- Damage caused by unsuitable voltage, wiring, accessories or vehicle faults
- Misuse, neglect, unauthorised modification or unauthorised repair
- Problems caused solely by third-party apps, services, networks or updates outside our control
- Products whose serial number or identification label has been removed or altered
This commercial warranty is additional to your statutory rights. Your legal rights regarding faulty or misdescribed goods remain available even if a warranty exclusion applies or the commercial warranty has expired.
8. How to Request a Return
- Email support@toptaktil.com with your order number and return request.
- Tell us which product you wish to return and whether the request concerns a change of mind, compatibility, damage, an incorrect item or a fault.
- Provide photographs, video or vehicle information if reasonably requested.
- Wait for your return authorisation and the correct return instructions.
- Pack the complete product securely and send it using the authorised method.
- Retain your return receipt and tracking information until the case is closed.
Return requests should be sent from the email address used for the order where possible. We may request proof of purchase and information needed to verify the customer and order.
9. Where to Send Your Return
Do not return products to a TOP TAKTIL warehouse, logistics centre, office, parcel address or the address shown on the original shipping label without written return instructions.
TOP TAKTIL operates through an international network of 78 logistics centres and 25 warehouses. The correct return facility depends on the product, your delivery country, the reason for return and the available specialist centre.
A return address may therefore differ from the original dispatch address and may be located in another city or country. Our team will allocate the most suitable authorised return location available for your case.
Our operational facilities are not public shops or customer collection points unless TOP TAKTIL confirms this in writing.
10. Return Shipping Costs
Change-of-Mind Returns
Unless we agree otherwise or applicable law requires a different outcome, the customer is responsible for the direct cost of returning a change-of-mind item.
Faulty, Damaged or Incorrect Products
When TOP TAKTIL confirms that a product is faulty, damaged in transit or supplied incorrectly, we will cover the necessary reasonable return cost in accordance with applicable law and our authorised instructions.
International Returns
Follow the customs and carrier instructions supplied by our support team. Incorrect customs declarations or sending a parcel to an unauthorised address may cause delay, rejection, tax or storage charges. Where permitted by law, avoidable charges caused by a customer's failure to follow the supplied return instructions may be deducted from the refund.
11. Responsibility for Return Parcels
For customer-funded returns, we recommend using a tracked and adequately insured service. The customer remains responsible for the parcel until it is delivered to the authorised return facility, except where applicable law or a TOP TAKTIL-provided return service places that responsibility on us.
TOP TAKTIL is not responsible for a return sent to an incorrect or unauthorised address, subject to your mandatory consumer rights.
12. Inspection of Returned Products
Returned products may be inspected to confirm their identity, serial number, completeness, condition and reported issue.
If a return contains a different product, is missing important components or shows damage not reported before return, we will contact you before completing the case.
Inspection is used to determine the appropriate refund, repair, replacement or other solution. It does not delay or remove any remedy that must be provided within a particular period under applicable law.
13. Refunds
Approved refunds are issued to the original payment method. We do not normally issue refunds to a different card, bank account or person.
For statutory cancellation rights, refunds will be made within the period required by applicable law. Where legally permitted, we may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.
For other approved returns, we aim to process the refund within 7–14 working days after the return is received and inspected. We will always comply with any shorter mandatory legal deadline.
After TOP TAKTIL issues a refund, your bank, card provider or payment service may require additional processing time before the funds appear in your account.
Currency conversion differences, foreign-exchange charges and fees applied by your bank or payment provider are outside TOP TAKTIL's control.
14. Delivery Charges and Deductions
Where a consumer exercises a statutory right to cancel, any refund of the original delivery charge will be handled as required by applicable law. This will normally be limited to the cost of the least expensive standard delivery option offered for the order. Additional express or premium-delivery charges may not be refundable.
For voluntary change-of-mind returns outside a statutory cancellation right, original delivery charges are non-refundable where permitted by law.
Where permitted by law, deductions may be made for diminished value caused by unnecessary handling, missing items, avoidable damage or other losses for which the customer is responsible. We do not charge an automatic restocking fee.
15. Exchanges and Replacement Products
Exchanges are subject to product availability and approval. The fastest way to request another version is to contact our support team before returning the original product.
Where an exchange is requested for a change of mind or because incorrect vehicle information was supplied, any price difference and applicable shipping charge may be payable by the customer.
If TOP TAKTIL supplied a faulty, damaged, incorrect or incompatible version despite receiving complete and accurate information, we will arrange the appropriate replacement solution at no additional necessary shipping cost to you, subject to applicable law.
16. Missing Parts
If your order is missing a cable, adaptor, bracket, camera, manual or other component, contact us promptly with photographs of everything received and the shipping label.
Where the missing component can resolve the issue, TOP TAKTIL may send the required part rather than replacing the complete product. This does not affect any mandatory legal remedy.
17. Installation, Removal and Third-Party Costs
Unless TOP TAKTIL expressly agreed in writing to provide or pay for a service, costs charged by third parties for installation, removal, vehicle diagnostics, coding, travel, storage, loss of use or other labour are not included in a standard product refund or commercial warranty claim, except where applicable law requires otherwise.
Contact TOP TAKTIL before authorising third-party repair or replacement work. Unauthorised repair may affect the commercial warranty, but it does not remove statutory rights that cannot legally be excluded.
18. Order Cancellation Before Dispatch
Contact us as soon as possible if you wish to cancel or change an order before dispatch. We will try to stop fulfilment, but cancellation cannot be guaranteed once preparation, configuration or carrier processing has begun.
If the order has already been dispatched, you may need to receive and return it under this policy. Your statutory cancellation rights remain unaffected.
19. Promotional Bundles, Gifts and Sale Items
Sale items have the same statutory rights as full-price items. Eligible sale items may also be returned under our voluntary 30-day policy unless a lawful exclusion was disclosed before purchase.
If a discounted bundle is returned only in part, the refund may be recalculated using the price that would have applied to the items kept. Free gifts supplied with an order should be returned with the qualifying product. Where permitted by law, the retail value of an unreturned gift may be deducted from the refund.
20. Business Purchases
Statutory consumer cancellation rights may not apply to purchases made wholly or mainly for business purposes. Business returns are subject to the agreed contract and may require prior written approval. Rights relating to faulty or misdescribed goods remain subject to the law applicable to the transaction.
21. Your Statutory Rights
Nothing in this policy excludes, restricts or replaces rights and remedies that cannot lawfully be excluded under the consumer-protection laws applicable to your purchase.
Depending on your location, you may have legal rights concerning cancellation, conformity, satisfactory quality, fitness for purpose, accurate description, repair, replacement, price reduction or rejection. Where this policy conflicts with mandatory law, the mandatory law will apply.
22. Contact TOP TAKTIL
For cancellations, returns, exchanges, warranty claims or refund questions, contact:
TOP TAKTIL Customer Support
Email: support@toptaktil.com
Please include your order number in the subject line whenever possible.
You can learn more about our international logistics network on our Worldwide Availability page.