Shipping policy

Last updated: 24 August 2026

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This Shipping Policy explains how TOP TAKTIL processes, dispatches, tracks and delivers orders through our international logistics and warehouse network.

TOP TAKTIL supplies Android multimedia systems, CarPlay and Android Auto technology, automotive cameras and connected vehicle accessories to customers across the United Kingdom, Europe, North America, Australia and many other worldwide destinations.

Shipping Policy Summary

  • 78 logistics centres worldwide
  • 25 strategically located warehouses
  • Dispatch within 48 hours for most eligible orders
  • Worldwide delivery
  • Vehicle compatibility verification before dispatch
  • Dedicated returns coordination

1. Where We Deliver

TOP TAKTIL delivers to customers throughout the United Kingdom, Europe, the United States, Canada, Australia, New Zealand and many other international destinations.

Our international network includes 78 logistics centres and 25 strategically located warehouses worldwide. This network allows us to process orders and serve customers from the most suitable available location.

Where product compatibility and stock availability allow, your order is allocated to the nearest suitable warehouse or fulfilment location capable of supplying the correct product and configuration.

Regional allocation can help reduce unnecessary international transit and improve delivery efficiency. However, dispatch from a local or regional warehouse is not guaranteed.

The final dispatch location depends on:

  • The selected product and configuration
  • Your vehicle model and original multimedia system
  • Available inventory
  • Your delivery destination
  • Carrier availability
  • Operational capacity

Learn more about our international network on our Worldwide Availability page .

2. Order Processing and Dispatch

Most in-stock orders are prepared and dispatched within 48 hours after payment verification and any required vehicle compatibility checks have been completed.

Orders placed during weekends or public holidays may begin processing on the next working day.

Dispatch may take longer if:

  • Payment verification is still pending
  • Fraud-prevention checks require additional information
  • The delivery address is incomplete or cannot be verified
  • Vehicle compatibility information has not been provided
  • The product requires special configuration
  • The product is sold as a pre-order or special-order item
  • Regional stock is temporarily unavailable

If processing is expected to take longer than usual, we will try to contact you using the email address or telephone number provided with your order.

3. Vehicle Compatibility Verification

Many TOP TAKTIL products are designed for specific vehicle models, production years, dashboards, factory multimedia systems or connector configurations.

Before dispatch, we may verify your vehicle details to help ensure that you receive the correct and compatible product version.

We may request:

  • Your vehicle make, model and production year
  • A photograph of the dashboard or original radio
  • A photograph of the vehicle identification screen
  • Information about the original multimedia system
  • Information about factory amplifiers, cameras or parking sensors
  • Your Vehicle Identification Number where necessary

If we request additional compatibility information, order processing may pause until the requested details are received.

Compatibility verification helps reduce avoidable installation problems, incorrect product selection and unnecessary returns.

4. Estimated Delivery Times

Delivery estimates begin after the order has been dispatched. Processing time and delivery time are calculated separately.

United Kingdom

Delivery to many UK destinations is estimated at approximately 1–2 working days after dispatch when the product is available through our UK or suitable regional network.

Europe

European orders may be dispatched from our European or nearest suitable regional network. The applicable delivery estimate is displayed during checkout or provided after dispatch.

United States

US orders may be dispatched from our US or nearest suitable regional network. Delivery time depends on available stock, destination and carrier service.

Canada

Canadian orders may be fulfilled from our Canadian or nearest suitable regional network. Remote destinations may require additional transit time.

Australia and New Zealand

Orders may be dispatched from our Australian or nearest available Asia-Pacific location, depending on product availability and destination.

Other International Destinations

International orders are allocated to a suitable available location capable of supplying the correct product. Delivery times vary according to the destination, carrier service and customs requirements.

Important: Delivery dates are estimates and are not guaranteed. Weekends, public holidays, customs procedures, severe weather, carrier disruption, remote-area delivery and events outside our reasonable control may affect delivery times.

5. Shipping Charges

Available delivery methods and any applicable shipping charges are displayed during checkout before payment is completed.

Shipping charges may vary according to:

  • Delivery destination
  • Product weight
  • Parcel dimensions
  • Selected carrier
  • Selected delivery service
  • Remote-area surcharges

Free delivery applies only where it is explicitly displayed during checkout or included in the applicable promotional offer.

6. Customs Duties, Taxes and Import Charges

Regional fulfilment can reduce international transit, but it does not guarantee that every order will be dispatched domestically. Some orders may cross an international border.

Any duties or taxes collected by TOP TAKTIL will be displayed during checkout.

Where import VAT, customs duty, brokerage fees or other government charges are not collected during checkout, the recipient may be required to pay them directly to the relevant authority or carrier before delivery.

Customs charges are determined by the destination country and are outside our direct control.

Customers should consult their local customs authority if they require further information before ordering.

7. Tracking Your Order

When tracking is available, a dispatch confirmation containing a tracking number or tracking link will be sent to the email address provided with the order.

Tracking information may take up to 24–48 hours after dispatch to become active in the carrier's system.

International tracking may not update at every stage of transit. A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

Customers are responsible for monitoring the tracking information and following any delivery or collection instructions provided by the carrier.

8. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

The delivery information should include:

  • The recipient's full name
  • Building number and street name
  • Apartment, unit or business name where applicable
  • City and postcode
  • Country
  • A valid telephone number
  • Any relevant access or delivery instructions

Certain carriers or high-value shipments may not support delivery to PO boxes, parcel lockers or freight-forwarding addresses.

9. Address Changes

Contact us immediately if an address correction is required.

We cannot guarantee that an address can be changed after order processing or dispatch has started.

Address changes requested after dispatch may be refused by the carrier or may generate an additional charge.

TOP TAKTIL is not responsible for delays caused by incomplete or inaccurate delivery information supplied by the customer. This does not affect any rights that cannot lawfully be excluded.

10. Failed Delivery and Returned Parcels

If delivery cannot be completed, the carrier may:

  • Attempt delivery again
  • Leave delivery or collection instructions
  • Deliver the parcel to a designated collection point
  • Return the parcel to the appropriate operational location

A parcel may be returned because of:

  • An incorrect or incomplete address
  • Repeated failed delivery attempts
  • Failure to collect the parcel
  • Refusal to accept delivery
  • Failure to pay applicable customs or import charges

If a parcel is returned, we will contact the customer to discuss the available redelivery, return or refund options.

Reasonable redelivery or return costs may apply where permitted by law. Any refund will be handled according to our Refund and Returns Policy and applicable consumer rights.

11. Delayed Orders

If your order has not arrived within the expected delivery period, please:

  1. Review the latest tracking information
  2. Check for messages or delivery instructions from the carrier
  3. Check with household members, neighbours or building reception
  4. Check any designated safe place or collection point
  5. Contact TOP TAKTIL if further assistance is required

When contacting us, please provide your order number and tracking number so that we can investigate efficiently.

12. Lost Orders

If tracking indicates that a parcel may be lost, contact TOP TAKTIL at support@toptaktil.com .

We may open an investigation with the carrier before arranging the appropriate resolution.

TOP TAKTIL remains responsible for your order until it is delivered to you or to a person identified by you, except where you independently arrange a carrier that was not offered by TOP TAKTIL.

13. Damaged Deliveries

If a parcel arrives visibly damaged, take clear photographs before opening it whenever possible.

Please retain:

  • The product
  • The original packaging
  • The shipping label
  • All included accessories
  • Any damaged packaging materials

Contact us as soon as possible and provide clear photographs or videos of the parcel, shipping label, product and damage.

Reporting damage promptly helps us investigate the delivery with the carrier. This request does not affect your statutory rights.

14. Split Shipments

If an order contains products held at different warehouses, we may contact you to ask whether you agree to receive the order in separate parcels.

Separate parcels may have different tracking numbers and delivery dates.

We will not add an additional delivery charge for a split shipment without your agreement.

15. Cancelling an Order Before Dispatch

Contact us as soon as possible if you wish to cancel an order.

We will try to stop fulfilment, but cancellation cannot be guaranteed after preparation, configuration or dispatch has started.

If the parcel has already been dispatched, the order may need to be returned in accordance with our Refund and Returns Policy.

Nothing in this section limits any cancellation rights provided by applicable consumer law.

16. Logistics Centres and Warehouses

TOP TAKTIL operates through an international network of 78 logistics centres and 25 strategically located warehouses.

Our warehouses hold available inventory, while our wider logistics network supports:

  • Order processing
  • Dispatch coordination
  • International delivery
  • Tracking assistance
  • Dedicated returns coordination
  • After-sales support

These locations are operational facilities and are not public shops, installation centres or customer collection points unless TOP TAKTIL explicitly confirms otherwise in writing.

17. Returns Coordination

Each logistics centre provides dedicated returns coordination, helping make the returns process clearer and more convenient for international customers.

All returns require prior authorisation from TOP TAKTIL.

Do not send a product to any warehouse, logistics centre or address shown on a parcel without first receiving return instructions from our support team.

The correct returns location depends on the product, order destination, reason for return and available regional support facility.

Unauthorised returns may be delayed, refused or sent to an incorrect location.

18. Support After Delivery

TOP TAKTIL provides specialised support throughout the customer journey, from product selection and compatibility verification to installation and after-sales assistance.

  • 2-year warranty
  • Installation support available
  • Dedicated after-sales assistance
  • International returns coordination

Warranty eligibility, exclusions and claim procedures are governed by the applicable TOP TAKTIL Warranty Policy and the product information displayed when the order is placed.

19. Your Consumer Rights

Nothing in this Shipping Policy excludes, restricts or replaces rights that cannot lawfully be excluded under the consumer-protection laws applicable to your order.

We aim to deliver orders within the timeframe agreed during checkout or stated in your order confirmation and, where applicable, within the maximum delivery period required by law.

20. Contact TOP TAKTIL

If you have questions about processing, dispatch, tracking or delivery, contact:

TOP TAKTIL Customer Support
Email: support@toptaktil.com

Please include:

  • Your order number
  • The email address used for the order
  • Your tracking number where available
  • A brief description of your request

Our support team will review your request and provide the appropriate assistance.